Customer Service
Where are you located?
We are currently selling our products online, in various retail stores, or through our PaperDoll reps. For a list of our retail stores and reps please visit our store partnerships page.
Can I place an order over the phone?
Yes, call us at 1-847-530-2387, to speak with someone between the hours of 8:00 a.m. to 5:00 p.m. (CT), Monday through Friday.
May I contact you by e-mail?
Yes, we would love to hear from you. Contact us at: info@thepaperdollstore.com.
Stationery, Invitations, and Birth Announcements
Do you have any suggestions for text on invitations?
Feel free to email us at info@thepaperdollstore.com and we will help you find the perfect wording for your invitation!
Can I order a sample of my invitation?
You may order a sample of any invitation at a cost of $10 per sample. In order to do this you need to email us at info@thepaperdollstore.com or call us directly at 847.530.2387. It may take 2-3 weeks for delivery.
What is the paper weight and quality of the stationery?
At The PaperDoll Store, we use 80 lb cover paper digital sapphire treated brilliant white for the flat cards and 70 lb textured finish for the envelopes. Our photo paper is 60lb inkjet photo glossy.
Do envelopes come with my invitations?
Blank white envelopes, translucent envelopes, or matching colored are included in the price for all invitations.
Is gift wrapping available?
The PaperDoll Store gift wraps every gift order before shipping at no additional fee. We wrap gift orders in clear cello bags with a ribbon and a dried flower or stationery boxes depending on the size of the order.
Do you offer large volume discounts?
Yes, we offer volume discounts. Discounts start at quantities over 1,000 pieces. Please call for additional information at 1.847.530.2387 or email us at info@thepaperdollstore.com.
Photo Cards
How do I send a photo to make a photo card product?
Acceptable digital file formats are JPEG and TIF. For digital files the minimum resolution is 150 dpi. Inkjet photos are not acceptable. Images may be cropped in order to make them fit properly. Please do not cut the photo down to size before sending it. We need to allow for flexibility in placing the photo into the PaperDoll frame. Please select a photo appropriate for the photo card product you choose. For best results, provide a portrait photo layout for vertical cards and a landscape photo layout for horizontal cards.
What is the quality of the paper being used?
At The PaperDoll Store, we use 80 lb cover paper digital sapphire treated brilliant white for the flat cards and 70 lb textured finish for the envelopes. Our photo paper is 60lb inkjet photo glossy.
Billing
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover all through Paypal on line.
When will I be billed for my order?
Your order will be billed to your credit card account when you complete the "checkout" section of the web site.
Shipping
What is your turnaround time for orders?
Current processing time is approximately 10 business days. After 10 days your order will be shipped to you.
How do I check the status of my order?
Upon placing your order, you will receive an automatic order confirmation via e-mail. You will also receive an e-mail confirmation when your order ships with a tracking number. If you need additional information about your order, you may contact us at info@thepaperdollstore.com.
How much do you charge for shipping?
We use USPS to ship our products. It is a flat fee of $6.95.
Priority Mail with Confirmation Service
Priority Mail will get the title to its destination in 2 to 3 days. We also ship with Delivery Confirmation, which lets you, as well as us, obtain delivery information online or by phone
Returns
What is your return policy in the event that I am not happy with my order?
At thepaperdollstore.com we are committed to providing only the very finest shopping experience to our customers. Our goal is to take every measure possible to ensure your delight with the products you receive from us. We encourage you to check your online order thoroughly before submission. Before your order is placed, please review the spelling of your text. Once your order has been placed, you have given PaperDoll permission to type in exactly what you have put in the special instructions box. Contact us immediately if you see you need to make a correction.
Privacy Policy
What is the PaperDoll Store Privacy and Security Policy?
Go HERE to learn more.
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